Refund policy

We want you to shop with confidence. In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online purchases within 14 days.

Your Right to Cancel

You may cancel your order within 14 days without giving any reason.

  • For goods: the period ends 14 days after you receive them.
  • For services: the period ends 14 days after the contract is agreed.
  • For digital content not supplied on a tangible medium: the period ends 14 days after the contract is agreed, unless you have consented to immediate supply.

How to Cancel

To exercise your right, please contact us in writing:

  • Postal address: Donugie, Craigearn, Nr.Kemnay AB51 5LN

Include your order number and purchase details.

Refunds

If you cancel within the cooling-off period, we will refund all payments received, including standard delivery costs, within 14 days of receiving your cancellation notice (or returned goods, if applicable). Refunds will be made using your original payment method.

Exceptions

Your right to cancel does not apply to:

  • Custom-made or personalised items
  • Perishable goods
  • Digital content once download/streaming has begun with your consent
  • Services fully performed within the cooling-off period with your agreement
  • Orders less than £42

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.